HIK626W High-Flow Smart Watering Pump Kit FAQ

Why is the water flow uneven?

Possible Cause: The pump is too far from the water source, or the tubing is too long, resulting in insufficient water pressure.

Solution: Reposition the pump closer to the water source and shorten the tubing if possible. Check all tubing connections and make sure they are installed correctly and securely.

 

Why does the pump not run or fail to draw water?

Possible Causes:

  • The pump is too far from the router, resulting in a weak signal

  • Debris may have entered and damaged the pump

Solutions:

  • Move the pump closer to the router

  • If the pump still does not run or draw water, contact the retailer or customer support for assistance during the warranty period

 

Why can't I connect the device to Wi‑Fi?

Possible Causes:

  • The device is not connected to a 2.4 GHz Wi‑Fi network

  • The Wi‑Fi password is incorrect

Solutions:

  • Make sure your device is connected to a 2.4 GHz Wi‑Fi network. Most smart devices do not support 5 GHz Wi‑Fi

  • Verify the Wi‑Fi password and enter it again correctly

 

Why does scheduled watering not run?

Possible Causes:

  • Debris in the water has clogged the pump

  • Rain Delay is enabled

Solutions:

  • Use a clean water source and check the pump for blockage

  • Check whether Rain Delay is enabled and adjust the setting as needed